Terms & Conditions

Terms & Conditions. Please choose carefully. In relation to the covid19 regulations, we will not exchange or refund for any reason until the government has changed the regulations concerning health and safety back to our original policy. Now that we are practicing our new normal, any purchase is final. 

In normal circumstances and once the new rules have been changed back to the original terms of business we are as follows.

We are not required by law to provide a refund or replacement for just changing your mind. We do not push a sale, or coerce our customers into purchasing. We make sure you are absolutely thrilled with your outfit and you know what you are paying for. We will give advice on why we like the outfit on you, and will point out what it does for your figure for fit, style and colour. If we don’t think it suits you, we will tell you respectfully. Then we will suggest an alternative. We then leave you to make a decision. There is absolutely no pressure at Moments Boutique.

Please note. Sale Items are sold as is. If you would like to know more please contact  Shirley on sales@itsyourmoment.com.au and we will inform you, if at all, of any imperfections.

We only have what is in store. We do not order in other sizes and styles. What is on the Website is definitely in the store.

Refunds and Returns

Below are the requirements by the Australian consumer law.

You may choose a refund or exchange if an item has a major Problem. This is when an item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is Not Major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase – e.g. your receipt. As no refunds, returns or store credits will apply. Office of Fair Trading13 QGV(13 74 68)